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Old Oct 11, 17, 3:50 am - Wikipost
Cpi-Web Forums Thread Wiki: Lifemiles serious booking problems - Beware
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Please do your homework before buying Lifemiles. It is what it is... for some that's useful, for others it's not.

Biggest complaints are about
- Until Jan 2016, no mixed class bookings. Since then, mixed class bookings are available but now many of the long haul flights show up in economy with a short connection in business, and the whole itinerary is priced as premium cabin.
- not being able to book anything that isn't available online
- the quality of the call center
- no stopovers or open jaws, but you can book one way awards
- no reservations on Certain subsidiaries of Star Alliance carriers (Lufthansa Cityline, Germanwings)

Problems with ticketing / lack of confirmation screen or email
- write down the confirmation number shown on the screen after confirming your purchase.
check here: http://serviciosenlinea.avianca.com/...doReserva.aspx
or here
https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS

Sometimes, even if you cannot see the PNR, the record may have been created, so better to call them and give them flight details you were trying to book. They can find the PNR from those details.
- ticketing usually takes place within 10-15 min of booking
- but it may also take up to 2 days
- if miles have been deducted from your account and a temporary authorization has been placed on your CC, you're probably fine even if you did not see a confirmation screen
- if no e-ticket number is visible on checkmytrip.com after two days, you should contact LifeMiles. You can expedite the ticketing by emailing with your booking reference to: [email protected] after you have booked, especially if you have booked last minute flights, and need ticketing straight away
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Old Nov 6, 17, 4:04 pm #691
Cpi-Web Evangelist

Join Date: Mar 2001
Location: MEL
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 11,620
Quote:
Originally Posted by ohiosux View Post
On which routes is LH F available? I'm not seeing anything from the east coast.
In theory, anywhere that LH F operates. But only at T-14 at the earliest, and even that is sporadic. Often it's much closer in, like just a few days. Also, LM doesn't show all LH F, blocking random days... so it might be available via UA on 2, 3, and 4 days before departure, but LM might only show day 3, blocking days 2 and 4.

Do a search via United, see if that corresponds with LM. If not, try calling LM (this might work these days).
LHR/MEL/Europe FF is online now Reply With Quote
Old Nov 6, 17, 4:06 pm #692

Join Date: Feb 2010
Posts: 106
Quote:
Originally Posted by LHR/MEL/Europe FF View Post
In theory, anywhere that LH F operates. But only at T-14 at the earliest, and even that is sporadic. Often it's much closer in, like just a few days. Also, LM doesn't show all LH F, blocking random days... so it might be available via UA on 2, 3, and 4 days before departure, but LM might only show day 3, blocking days 2 and 4.
LOL, thank you, but I already knew all that. I'm basically saying I can't find any LH F.
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Old Nov 6, 17, 4:23 pm #693
Cpi-Web Evangelist

Join Date: Mar 2001
Location: MEL
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 11,620
Quote:
Originally Posted by ohiosux View Post
LOL, thank you, but I already knew all that. I'm basically saying I can't find any LH F.
it's pretty slim pickings by the look of it, not much available through UA either. Guess it's sold out.
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Old Nov 6, 17, 4:44 pm #694

Join Date: Feb 2010
Posts: 106
Quote:
Originally Posted by LHR/MEL/Europe FF View Post
it's pretty slim pickings by the look of it, not much available through UA either. Guess it's sold out.
Weird, you're actually right. I'm looking on UA and AC and I'm not seeing hardly anything. Maybe LH is turning the screws on partner award F.
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Old Nov 7, 17, 12:52 am #695

Join Date: Jan 2010
Programs: UA, AS
Posts: 452
Quote:
Originally Posted by ohiosux View Post
Weird, you're actually right. I'm looking on UA and AC and I'm not seeing hardly anything. Maybe LH is turning the screws on partner award F.
I suspect the reason is that the word has gotten out that United's top elites can use a GPU to waitlist for an LH upgrade and the word on the street is they have good success clearing J->F on LH (unlike on UA metal where their chances are like rolling dice in Vegas). So UA top elites using GPU's will grab LH F space off the waitlist causing a dearth of space for the rest of us.

GPU's and the fact that United is in the process of eliminating their F product mean more demand for LH.
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Old Nov 7, 17, 3:25 am #696

Join Date: Feb 2010
Posts: 106
Quote:
Originally Posted by skimthetrees View Post
I suspect the reason is that the word has gotten out that United's top elites can use a GPU to waitlist for an LH upgrade and the word on the street is they have good success clearing J->F on LH (unlike on UA metal where their chances are like rolling dice in Vegas). So UA top elites using GPU's will grab LH F space off the waitlist causing a dearth of space for the rest of us.

GPU's and the fact that United is in the process of eliminating their F product mean more demand for LH.
I thought it was always that way.
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Old Nov 7, 17, 10:14 am #697

Join Date: May 2009
Location: TPA Bay area
Posts: 418
Is anyone having problems with booking awards on Lifemiles site today?

Last night I was showing lots of availability, whether in Y or J, with various and random destinations all over the world, various dates through 2018.

Today, nothing. No short hauls, no long hauls, no Y, no J...everything is "No Disponible". I mean, even coach in Y from Houston to Mexico City for the next year? Bogota to Cali, nothing? Zurich to Frankfort on Swiss, nothing?

Called Lifemiles and rep had the same experience, nothing showing...nada nada nada. She said "all flights everywhere must be sold out".

Um, wrong.
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Old Nov 7, 17, 12:24 pm #698

Join Date: Apr 2007
Posts: 362
Quote:
Originally Posted by elizadoo View Post
Called Lifemiles and rep had the same experience, nothing showing...nada nada nada. She said "all flights everywhere must be sold out".

Um, wrong.
Actually, exactly right.

All flights all the time everywhere around the world are often sold out when it comes to using Lifemiles. Especially with the new interface.
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Old Nov 7, 17, 5:16 pm #699

Join Date: May 2009
Location: TPA Bay area
Posts: 418
Quote:
Originally Posted by gq_dq View Post
Actually, exactly right.

All flights all the time everywhere around the world are often sold out when it comes to using Lifemiles. Especially with the new interface.
Sorry, but you are incorrect. EDITED TO ADD: Site is now up and working, with a new interface, and shows loads of availability Howver, it seems to be able to only do a single-leg search....no muti-leg function working, continual error messages.

EVERY flight that I saw available online last night had disappeared. And I am talking hundreds and hundreds of seats, in both Y and J categories. No seats, anywhere, on any partner airline. Nothing. Every algorythmic contortion I tried today, up until the day 330 (actually, the 329 day) showed no availability anywhere from point A to point B. Shorthaul, longhaul, from now until November of 2018...zero availability in every global location, every route, every airline. That is not an overnight and sudden run.

Last edited by elizadoo; Nov 7, 17 at 5:32 pm
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Old Nov 8, 17, 6:31 pm #700
Cpi-Web Evangelist

Join Date: Mar 2001
Location: MEL
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 11,620
It's looking better!

I'm getting multi-leg mixed class, and also some LH F (for example 14 nov ORD-MUC... showing LH F but also mixed Y/J on UA connecting to LH J at LHR)
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Old Nov 8, 17, 9:30 pm #701

Join Date: Sep 2014
Location: Melbourne, Australia
Posts: 361
Yep, I saw a few routes yesterday that definitely weren't available a few days ago. Some pretty tasty ones too.
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Old Yesterday, 10:28 am #702

Join Date: Jan 2010
Programs: UA, AS
Posts: 452
Quote:
Originally Posted by ohiosux View Post
I thought it was always that way.
United only started phasing out F a year or two ago. Their new Polaris product planes have no F. UA phasing out the 747 has a big effect on *A F seats to Europe and folks who used to book UA F are now turning to LH (to Europe). Swiss has F but you have to be an LX elite to book it as an award. To Asia there is more F competition.

Using GPU's to waitlist on LH came in a couple of years ago but I suspect more people learned about it and how successful it was as time went by and the folks who use GPU's for UA F to Europe are finding with the reduction in UA F seats it is very difficult to clear them on UA but they have good success on clearing with LH.

These factors are contributing to the reduced availability of LH F award seats.
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