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Old Oct 11, 17, 3:50 am - Wikipost
Cpi-Web Forums Thread Wiki: Lifemiles serious booking problems - Beware
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Please do your homework before buying Lifemiles. It is what it is... for some that's useful, for others it's not.

Biggest complaints are about
- Until Jan 2016, no mixed class bookings. Since then, mixed class bookings are available but now many of the long haul flights show up in economy with a short connection in business, and the whole itinerary is priced as premium cabin.
- not being able to book anything that isn't available online
- the quality of the call center
- no stopovers or open jaws, but you can book one way awards
- no reservations on Certain subsidiaries of Star Alliance carriers (Lufthansa Cityline, Germanwings)

Problems with ticketing / lack of confirmation screen or email
- write down the confirmation number shown on the screen after confirming your purchase.
check here: http://serviciosenlinea.avianca.com/...doReserva.aspx
or here
https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS

Sometimes, even if you cannot see the PNR, the record may have been created, so better to call them and give them flight details you were trying to book. They can find the PNR from those details.
- ticketing usually takes place within 10-15 min of booking
- but it may also take up to 2 days
- if miles have been deducted from your account and a temporary authorization has been placed on your CC, you're probably fine even if you did not see a confirmation screen
- if no e-ticket number is visible on checkmytrip.com after two days, you should contact LifeMiles. You can expedite the ticketing by emailing with your booking reference to: [email protected] after you have booked, especially if you have booked last minute flights, and need ticketing straight away
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Old Dec 5, 12, 5:54 pm #1
Original Poster

Join Date: Jul 2010
Location: SFO
Posts: 3
Thumbs down Lifemiles serious booking problems - Beware

2x miles or any miles purchase program is a scam! Lifemiles lures people with lucrative miles purchase promotion but the system fails when actually trying to purchase tickets. I tried to buy CCU->SJC route via BKK/NRT on Thai and ANA multiple times with no luck. The system shows error after entering passenger details. I even called and tried to book through an agent and even he wasn't successful (calls keep dropping is another horror story). After investigating he found that ANA will not confirm the tickets, even after calling ANA directly (holding for about an hour). The agent even tried other dates and got the same error. I know this route is available from United MileagePlus and Aeroplan. In general, lifemiles system shows available route but does not allow to complete the ticket purchase. They have problem with other star alliance also like Lufthansa and Singapore. So now I am stuck with my purchased miles as they are useless.

Last edited by rishis; Dec 5, 12 at 6:08 pm Reason: additional note
rishis is offline Reply With Quote
Old Dec 7, 12, 12:09 am #2

Join Date: Jun 2005
Location: LAX, CDG, NRT, ICN
Programs: M&M, FB, DL, BA, UA...
Posts: 783
Quote:
Originally Posted by rishis View Post
2x miles or any miles purchase program is a scam! Lifemiles lures people with lucrative miles purchase promotion but the system fails when actually trying to purchase tickets. I tried to buy CCU->SJC route via BKK/NRT on Thai and ANA multiple times with no luck. The system shows error after entering passenger details. I even called and tried to book through an agent and even he wasn't successful (calls keep dropping is another horror story). After investigating he found that ANA will not confirm the tickets, even after calling ANA directly (holding for about an hour). The agent even tried other dates and got the same error. I know this route is available from United MileagePlus and Aeroplan. In general, lifemiles system shows available route but does not allow to complete the ticket purchase. They have problem with other star alliance also like Lufthansa and Singapore. So now I am stuck with my purchased miles as they are useless.
Welcome to Flyertalk! Sorry to hear about your problems booking with Lifemiles, but to call the whole program a scam is going overboard. Have made serveral simple bookings online without any problems. All frequent flyer programs have their bugs, so it seems you unfortunately came upon a route or ticket that wasn't possible using LM. If there are more reports of problems booking award tickets it would be good to share and hope that AV works the kinks out of the system. If there are more reports of unsuccessful redemptions than succesful ones than you might be onto something... If you want to get rid of your useful miles, I'd be more than happy to redeem them for you
cardesigner2000 is offline Reply With Quote
Old Dec 7, 12, 2:27 am #3

Join Date: Nov 2010
Programs: PriorityClub Platinum
Posts: 297
Quote:
Originally Posted by rishis View Post
2x miles or any miles purchase program is a scam! Lifemiles lures people with lucrative miles purchase promotion but the system fails when actually trying to purchase tickets. I tried to buy CCU->SJC route via BKK/NRT on Thai and ANA multiple times with no luck. The system shows error after entering passenger details. I even called and tried to book through an agent and even he wasn't successful (calls keep dropping is another horror story). After investigating he found that ANA will not confirm the tickets, even after calling ANA directly (holding for about an hour). The agent even tried other dates and got the same error. I know this route is available from United MileagePlus and Aeroplan. In general, lifemiles system shows available route but does not allow to complete the ticket purchase. They have problem with other star alliance also like Lufthansa and Singapore. So now I am stuck with my purchased miles as they are useless.
I booked awards with Lifemiles more than once without problems (including Lufthansa). So relax.
northernstar84 is offline Reply With Quote
Old Dec 7, 12, 7:50 am #4
wcj

Join Date: Mar 2012
Posts: 784
deleted

Last edited by wcj; Jun 29, 14 at 4:12 pm Reason: dead
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Old Dec 10, 12, 12:08 pm #5
Original Poster

Join Date: Jul 2010
Location: SFO
Posts: 3
Quote:
Originally Posted by wcj View Post
I have bought LMs and booked tickets online twice on Lufthansa, no issues. Signing into my accounts is always glitchy and I do not appear to get confirmations immediately upon completion. However, they seem to show up in a couple of days.

I would take a deep breath and start over. Were the LMs deducted from your account? How long has it been since you made the reservation?
Lifemiles link with ANA is broken. I even tried a simple booking on ANA from NRT-SFO and it does not work. I will be glad to know if anyone had a success booking on ANA.
rishis is offline Reply With Quote
Old Dec 10, 12, 12:14 pm #6
Original Poster

Join Date: Jul 2010
Location: SFO
Posts: 3
Quote:
Originally Posted by wcj View Post
I have bought LMs and booked tickets online twice on Lufthansa, no issues. Signing into my accounts is always glitchy and I do not appear to get confirmations immediately upon completion. However, they seem to show up in a couple of days.

I would take a deep breath and start over. Were the LMs deducted from your account? How long has it been since you made the reservation?
Miles were not deducted...I am trying everyday and it still does not work. Try any booking with ANA and you will get an error after entering the passenger details. Calling is useless...horrible phone support, they are clueless.
rishis is offline Reply With Quote
Old Dec 11, 12, 2:36 am #7

Join Date: Sep 2008
Programs: DL PM, CO PE, OZ Diamond. SPG Gold, HH Gold.
Posts: 2,605
Quote:
Originally Posted by rishis View Post
Lifemiles link with ANA is broken. I even tried a simple booking on ANA from NRT-SFO and it does not work. I will be glad to know if anyone had a success booking on ANA.
i tried to book a ticket involving NH, and it didnt work too.
so. i concur that it is NH related.

i did book another ticket involving AC/UA and it worked and i received an confirmation.
pbd456 is offline Reply With Quote
Old Dec 11, 12, 6:56 pm #8

Join Date: Sep 2009
Location: MUC, NAG
Programs: M&M FTL, A3 Gold, IHG Plat, Accor Plat
Posts: 219
Lifemiles has some problems to issue very complex tickets like HKT-BKK-NRT-SFO-EWR for example. But you can check that easily before buying. Simply make a test booking, if at some points it shows you an error(not the message that you dont have enough miles) - forget it and look for another routing.
Valley_MUC is offline Reply With Quote
Old Dec 12, 12, 8:26 am #9

Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
Anyone else got problems booking simple flights? Im getting an error when trying to book a simple TG flight from one point to another, no connections or anything.
Aussie_flyer is offline Reply With Quote
Old Dec 12, 12, 11:19 am #10

Join Date: Feb 2010
Location: YVR
Posts: 1,365
I am getting this:

Sorry, There was problem while processing your transaction.
Please try again.If the problem persists or you need additional information please contact LifeMiles Support.
echino is offline Reply With Quote
Old Dec 12, 12, 4:00 pm #11

Join Date: Apr 2007
Location: Valkenswaard, The Netherlands
Programs: A-Club PLT, HHonors Gold, Carlson Gold
Posts: 129
And it' back online... Grrrr now asking 2500 more miles then this morning and my preferred flights are gone.....
RonaldJ is offline Reply With Quote
Old Dec 12, 12, 6:07 pm #12

Join Date: Mar 2011
Location: Alabama
Programs: Not care as much as before...
Posts: 326
Quote:
Originally Posted by echino View Post
I am getting this:

Sorry, There was problem while processing your transaction.
Please try again.If the problem persists or you need additional information please contact LifeMiles Support.
exactly same error.
no matter what time, routing, origin/destination, accounts.. all the error messages
ssoonngg123 is offline Reply With Quote
Old Dec 13, 12, 12:09 am #13

Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF, EY Gold
Posts: 1,873
This exact same thing happened to me. It's been two weeks now I got it once and then keep getting the same error message. After I select the flights and it says error at the next page. I have tried calling into the life miles centre and was told their system is down to call back in a hour which I did.

The agent then told me to call back in a few hours . I have the outbound flights and can't get back home.
Shanye2233 is offline Reply With Quote
Old Dec 13, 12, 12:20 am #14

Join Date: Nov 2011
Posts: 5,486
Quote:
Originally Posted by rishis View Post
Lifemiles link with ANA is broken. I even tried a simple booking on ANA from NRT-SFO and it does not work. I will be glad to know if anyone had a success booking on ANA.
Great. More booking crap.
yerffej201 is offline Reply With Quote
Old Dec 13, 12, 2:59 am #15

Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
working for me again now
Aussie_flyer is offline Reply With Quote
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