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Old Today, 6:13 am #1
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CTA complaint

I have a doubt about the Canadian Transportation Agency jurisdiction.

Example 1: LHR-YYZ-JFK. YYZ is just a connection (4 hours layover)

Example 2: LHR-YYZ-JFK. YYZ is a stopover (more than 24 hours in YYZ).

example 1 and 2 are on one ticket (one e-tkt number).

If there is any problem at the departure point (LHR) and I have to fill a complaint, I'm sure that I can use the CTA and DOT in the example 2.

What about example 1? Don't connect/transit flights fall under CTA jurisdiction?


On CTA website the comaplaints apply to flights to, from or within Canada.
In the example 1 the flight is to Canada as well although it is just a connection.

I know that someone could say that the final destination is USA in the example 1 and so CTA jurisdiction doesn't apply but I wasn't able to find this situation on CTA website.
While on DOT website it is clearly indicated that it is applicable on flight to/from USA or 24 hour stop in USA.

Thanks in advance.

Last edited by jorun; Today at 6:50 am
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Old Today, 6:40 am #2

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Am I reading this right? Yoh have a flight booked. Before you fly, you are trying to determine which Government agency you will be able to complain to after the flight?
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Old Today, 6:47 am #3
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yes but my main question is only about the CTA jurisdiction.
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Old Today, 6:53 am #4
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As this threads relates to CTA jurisdiction it's been moved to the Canada forum for further discussion.

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Old Today, 12:39 pm #5

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Quote:
Originally Posted by jorun View Post
yes but my main question is only about the CTA jurisdiction.
I think we need more information to answer this.

If for example you had an issue with being IDBed the issue is with the airline. I find it better to worry about that IF it happens as it's relatively unlikely.

I find it hard to think of any issue that could arise at LHR that wouldn't sit with the carrier. I mean sure you could be missing your eTA and that's not the airlines fault.. it's also not the CTAs fault.
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Old Today, 1:04 pm #6

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Very few consumer rights in Canada so why would you bother, especially from the UK take into the account of the EU consumer rights laws and not the... we will ignore you policies in Canada
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Old Today, 1:30 pm #7
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Example 1: LHR-YYZ-JFK. YYZ is just a connection (4 hours layover)

Ok just focus on this example.


Now the airline will lost your baggage or there is an overbooking at YYZ.

does this situation fall under CTA jurisdiction although you have only a connection in Canada?
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Old Today, 2:21 pm #8

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Quote:
Originally Posted by jorun View Post
Example 1: LHR-YYZ-JFK. YYZ is just a connection (4 hours layover)

Ok just focus on this example.


Now the airline will lost your baggage or there is an overbooking at YYZ.

does this situation fall under CTA jurisdiction although you have only a connection in Canada?
In the situation you mention your baggage is going Intl to US via Canada, you won't see on a short layover it so won't know it's lost until you arrive in the US. If the flight is overbooked then firstly you are going high up the list after a connection, but then it falls to the airline as to their overbooking policies.

I have no idea whom to go to if the airline doesn't meet your expectations (which most do not given your choices in that entire route are basically AC and BA). Probably the media.

Has something actually occurred? If I considered everything that could go wrong with travel I'd never leave the house.
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