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Same-day confirmed and same-day standby options

Old Nov 11, 17, 10:04 pm - Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
Last edit by: Zorak
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This wiki covers basic info and common FAQs. For full terms and conditions, see the relevant DL web page: Same Day Travel Changes

Same-Day Confirmed

To request an SDC, you can
  • Click the "Change" button during OLCI (after you click "Check in" on the first screen)
  • Call a phone agent (recommended)
  • Sent a DM to @Delta on Twitter (hit or miss)

Online SDC does not seem to present all the options available to you, especially when you are SDCing a GAP fare and there is no inventory in your fare bucket. Calling in is best. People have had success with Twitter but that may depend on how "involved" the SDC is.

You can SDC starting 24 hours before your initial departure. You can SDC to any flight leaving the same calendar day. There is a $75 fee for SDC ($50 for tickets issued before March 15th, 2017), waived for GM and higher. This fee, and the waiver, applies for each person, although for GM+ traveling with companion the companion fee is sometimes waived.


Q. Does the same fare class need to be available (main cabin)?

A. Yes (whether revenue or award ticket). Note there is sometimes inventory in a fare bucket even though it may not be offered for sale on the web site. SDC on V or N (low award) fare is not unheard of.

Q. Does the same fare class need to be available (Comfort+)?

If booked into W (not WU) there only needs to be an available seat in Comfort+ regardless of fare class.

Q. Does the same fare class need to be available (First/Business/DeltaOne)?

Q. What about SDC with RUC/GUC/mileage upgrades (that have already cleared)?

As of November 2017:

* If your original ticket is a Delta OneTM ticket, you may move to any other flight with a premium cabin seat available
* If your original ticket is a First Class ticket, you may move only to other flights with a First Class seat available; you may not move to a flight with a Delta One experience, even if seats are available.
It is unclear how this affects SDC if you are confirmed in RY/OY.

Q. I have a premium cabin fare, can I SDC to an itinerary with a single-cabin aircraft?

Written reply received from Delta, Dec. 2015:

[I]f the aircraft does not support a First/Business/Delta One cabin you are still eligible to change to the flight as long we are still selling seats on the flight.
Q. What about Medallion complimentary upgrades?

A. These do *not* count as premium cabin fares even if you already cleared. The main cabin rules for SDC regarding fare inventory will apply, and if it goes through you will SDC into a main cabin seat (but you are eligible to be upgraded again -- make sure you appear on the upgrade list on your new itinerary)

Q. Can I change the routing/connections?

A. You cannot SDC from a connecting itinerary to a non-stop itinerary. In all other cases the answer is unclear. The SDC rules do not explicitly prohibit routing changes. However ticket fare rules usually contain a clause that additions/changes to connections must be permitted by the fare rules. These are apparently in conflict, and practically speaking it depends on the agent/supervisor you speak with. Some refuse, some allow anything reasonable.

Q. Can I change the origin/destination?

A. Technically no, but there is an unwritten rule that DMs can make co-terminal changes. (There are some unintuitive gaps in what DL considers co-terminal, e.g. DAL and DFW do not count.)

Q. How are SDC flights credited?

A. You will earn MQMs for the route you actually fly.

Q. Can I SDC onto a red-eye later the same day, that connects to a flight the following morning?

A. Yes (though the agent may need to process it manually)

Q. I have a red-eye flight or a flight leaving shortly after midnight; can I SDC to a flight the next day/day before?

A. Officially, no. In practice, some people have reported success (with no real pattern to status). Can't hurt to ask.

Q. Can I SDC on an international itinerary?

A. Officially, no. In practice, you can SDC remaining domestic flights after all international flights have been flown; if you have onward checked bags it is best to do this before you re-check them. There are non-zero reports of SDC of domestic flights before connecting to an international flight but this should not be counted on.

Q. Can I SDC an Alaska Airlines codeshare?

Originally Posted by flyerCO View Post
You can SDC from a DL marketed, AS operated flight to a DL operated flight. You can not SDC to another AS operated flight, even if it's DL marketed.
Originally Posted by jrl767 View Post
you may be able to SDC from a DL-marketed AS-operated flight to another AS flight under AS SDC rules (request within 6 hrs of desired flight, as long as you make the request before the scheduled departure of your booked flight; $50 fee if you don't have AS status)
Same-Day Standby

"Same-day standby is only offered if same-day confirmed is not available."

"You can use the same-day standby option for travel within the United States, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection flights."

SDS can be requested 24 hours before your initial departure. GM+ can SDS to any flight departing the same calendar day; others can only SDS for an earlier flight. No routing changes are permitted.

SDS costs $75 ($50 for tickets issued before 15 MAR 2017) but only if you clear the standby list (waived for GM+)

Upgrades are not preserved -- if you already cleared the upgrade on your original flight you must still standby for the main cabin.

Q. Is it possible to get upgraded after a standby?

A. Almost always no, whether because it is explicitly forbidden or because the standby list is processed after the UG list and it is rare for any F seats to be leftover after that happens. So, maybe sometimes?

Same-Day Standby Upgrades

"The same-day standby upgrade option allows you to upgrade your flight for a small fee, provided space is available and your ticket is eligible. This option applies to specific flights and routings [...]"

This is not the same as upgrading after successfully standing by for a main cabin seat (see above).

SDSU fee chart (may be out of date):

All flights within and between the Domestic 48 States and Alaska

Code:
Traveling Y/B/M Fares S/H/Q/K/L Fares U/T/X/V Fares
 
 0 to 500 miles $49 $119 $169
 
 501 to 1,000 miles $79 $149 $199
 
 1,001 to 1,500 miles $99 $209 $259
 
 1,501 to 2,000 miles $149 $249 $319
 
 2,001 to 3,000 miles $239 $269 $359
 
 3,001 miles and up $329 $369 $399
All flights to and from Hawaii
Code:
Traveling Y/B/M Fares S/H/Q/K/L Fares U/T/X/V Fares
 
 2,001 to 3,000 miles $239 $269 $359
 
 3,001 miles and up $329 $369 $399
All eligible other flights
Code:
Traveling Y / B / M / H / Q / K Fares
 
 0 to 500 miles $50
 
 501 to 1,000 miles $75
 
 1,001 to 1,500 miles $100
 
 1,501 to 2,000 miles $150
 
 2,001 to 3,000 miles $225
 
 3,001 miles and up $350
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Old Apr 11, 13, 8:20 am
#1
Original Poster
Company Representative - Delta Air Lines

Join Date: Oct 2012
Posts: 76
Same-day confirmed and same-day standby options

You’ve heard the buzz about this upcoming change – here are the details.

Starting April 23, you’ll be able to request a day-of-flight change any time prior to the departure time of your original flight within the same calendar day. Previously, changes could only be made within three hours of your new departure time. This expanded timeframe and improved flexibility will allow more time to request same-day changes on the day of departure.

As part of this change – actually part of what enables it – the same booking class (e.g. Q, K, L, U) as your original ticket must now be available in order to make the change. Our systems will automatically identify the booking class of both purchased and award tickets to offer same-day confirmed options when the same fare class is available on another flight.

Diamond, Platinum and Gold Medallion members will receive complimentary same-day travel changes for new flight departure times that are three hours before or after your original departure time. For flights departing outside of this window, a $50 fee for each same-day confirmed ticketing change will now apply. Diamond, Platinum and Gold Medallion members also may continue to stand by free of charge for flights outside of the complimentary window or when your booking class is not available.

All other customers will now have the ability to same-day standby for a $50 fee when their booking class is not available by requesting a day-of-flight change any time prior to the departure time of the original flight. This is a new feature of the same-day travel change program and the fee will not be charged until you have cleared the standby list and are on the aircraft.

While the technology to support this new same-day travel program will go into effect on April 23, it is important to note that our reservations team has the ability to honor the same-day travel policy referenced in the fare rules for tickets purchased prior to April 23, 2013 as requested.

Full details about same-day travel options are available at delta.com/samedaytravel. If you’ve used same-day confirmed or standby options in the past, you should be receiving an email with information about this in the next day or so.

And a little background on why you’ve heard things about these changes before we made an official announcement. We don’t like it when the rumor mill is busy at work before we can tell you ourselves, but in order prepare for the first day of our same-day travel changes, we needed to ensure our agents had sufficient time with the information so they could apply it correctly from day one. We’d like to apologize for any uncertainty and/or confusion this caused in the Delta forum prior to today.
SkyMilesTeam is offline
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Old Apr 11, 13, 8:23 am
#2

Join Date: Jun 2005
Location: SDF
Programs: Delta PM, IC Ambassador, Marriott Gold
Posts: 1,182
I really wish it were same booking class or lower. That's really something Delta should think about.
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Old Apr 11, 13, 8:25 am
#3

Join Date: Jul 2010
Location: Shenandoah Valley (Fly ROA/CHO/IAD)
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,016
First, thank you for posting this update.

Originally Posted by DwayneSkyMiles View Post
Diamond, Platinum and Gold Medallion members will receive complimentary same-day travel changes for new flight departure times that are three hours before or after your original departure time. For flights departing outside of this window, a $50 fee for each same-day confirmed ticketing change will now apply. Diamond, Platinum and Gold Medallion members also may continue to stand by free of charge for flights outside of the complimentary window or when your booking class is not available.
What if there are no flights within that three hour window? I don't mean no flights with the same fare bucket available, I mean literally no flights. If I want to SDC out of LNK, the time difference will always exceed three hours, since the flights to MSP are at (roughly) 0640, 1300, and 1700.

Originally Posted by DwayneSkyMiles View Post
While the technology to support this new same-day travel program will go into effect on April 23, it is important to note that our reservations team has the ability to honor the same-day travel policy referenced in the fare rules for tickets purchased prior to April 23, 2013 as requested.
Does this include fee waivers for GM/PM/DM or just ability to SDC to a flight with availability in the same cabin within three hours of departure, but the $50 fee won't be waived?
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Old Apr 11, 13, 8:26 am
#4

Join Date: Jul 2010
Location: Shenandoah Valley (Fly ROA/CHO/IAD)
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Originally Posted by SomeGuy View Post
I really wish it were same booking class or lower. That's really something Delta should think about.
Give me an example where a cheaper fare bucket is available but the more expensive one isn't? The only time I could see that applying is if you're booked in the forward cabin and are willing to take a downgrade to economy.
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Old Apr 11, 13, 8:27 am
#5

Join Date: Apr 2005
Location: New York
Programs: DM/2MM
Posts: 3,956
This is even more restrictive than originally rumored.
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Old Apr 11, 13, 8:30 am
#6

Join Date: Apr 2008
Location: Boulder, CO
Programs: SPG Plat, AA Plat, UA Silver, kettle everywhere else
Posts: 363
Agreed. We're giving up a lot in order to get SDC earlier. I'm especially concerned about the 3 hour rule, since as mentioned, there often aren't flights that close together.
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Old Apr 11, 13, 8:32 am
#7

Join Date: Jun 2005
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Originally Posted by mtkeller View Post
Give me an example where a cheaper fare bucket is available but the more expensive one isn't? The only time I could see that applying is if you're booked in the forward cabin and are willing to take a downgrade to economy.
A cancellation of a ticket might allow a lower bucket to be available. Or maybe IRROPS. Although, I'm unsure if, for example, a T were cancelled, if it would still be a T or if that seat would become a Y.
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Old Apr 11, 13, 8:33 am
#8
formerly known as Delta Points

Join Date: Aug 2009
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Originally Posted by SomeGuy View Post
I really wish it were same booking class or lower. That's really something Delta should think about.
From what I understand, we will be able to do this but ONLY if we call Delta. IE K class could get LUT if open.
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Old Apr 11, 13, 8:35 am
#9
used to be 'jrl22'

Join Date: Nov 2009
Location: Back home in the REAL Washington (SEA); still working occasionally in the other Washington (IAD area) and near LAX
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and it still doesn't address the redeye issue ... SEA/LAX/SFO-MSP-xxx at 1245am can't switch to the 1045pm options over DTW/JFK/ATL
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Old Apr 11, 13, 8:35 am
#10
Moderator, Mileage Run

Join Date: Jan 2008
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Posts: 1,872
This basically kills SDC and we've gone back to having to use Standby in many cases for any earlier flights, like the old, old, old days.

The 3-hour rule is just nonsense as many people have expressed. There are many outposts where flights are spaced farther apart than 3 hours.

I'm curious to know the rationale behind the statement that requiring the same fare bucket is what enables changes to be made on the same day.
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Old Apr 11, 13, 8:39 am
#11

Join Date: Aug 2008
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Posts: 8,685
I would be happier with this if DM'S weren't being shafted yet again....

I like the same day flexibility and could almost live with the fare bucket issue. Then thet add in a $50 charge for the benefit. So if I change within the three hours for free as we can now, the bucket rule is in effect!!!!

DL.... you want to make DM a superior level, requiring MQM and soon MQD qualifications, but you continue to reduce benefit.... DM is losing value with every enhancement...
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Old Apr 11, 13, 8:40 am
#12

Join Date: Oct 2005
Location: IND
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Posts: 781
Really surprised this latest 'enhancement' wasn't dubbed SkyStandby. And another shoe drops.
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Old Apr 11, 13, 8:41 am
#13

Join Date: Jan 2008
Location: NYC, MSY
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Posts: 3,545
Since there doesn't appear to be a restriction of routing, can I SDC from a direct flight to a different routing if the flight I'm changing to is within the 3 hour window? i.e. change from MSY-LGA to MSY-ATL-LGA.
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Old Apr 11, 13, 8:41 am
#14

Join Date: Mar 2011
Location: BNA/SIN
Posts: 583
On the bright side, the SDS would protect some of the lower medallions from higher ups SDC-ing and eating into the upgrade queue.
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Old Apr 11, 13, 8:42 am
#15
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Originally Posted by TrojanTraveler View Post
This is even more restrictive than originally rumored.
This is more about taking more money away from more DL SkyMiles customers, Medallions included.
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