Marriott employee discounts?

Reply

Old Jul 9, 11, 1:33 am
#1
Original Poster

Join Date: Jul 2011
Posts: 1
Marriott employee discounts?

Hey so I have a friend that works for the Marriott and we are taking a trip together. She has given me two codes because she was not sure which one was for family and friends discount and which one was here own personal employee discount. I entered them in and I get results for the family and friends but not for the employee discount, is says the dates requested are not available at a special rate. I tried to change the dates to see what the discount came to be but it kept giving the same message. Can anyone explain why her code will not work? Our destination is Waikiki if that helps at all.

Thanks for your time.
traveljunkie6920 is offline
Reply With Quote
Old Jul 9, 11, 4:49 am
#2

Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR & SPG Plat, BA Gold, AA Plat, UA Silver
Posts: 5,755
Because the rate is not available for the requested dates.
aaupgrade is offline
Reply With Quote
Old Jul 9, 11, 5:48 am
#3

Join Date: May 2009
Location: Western MA
Programs: BAEC (Gold), VS (Gold), UA (Silver), PC (Plat), HGP (Dia), HH (Dia)
Posts: 2,594
Marriott Associate rates can be as rare as rocking horse poo at many, many properties. You really do have to hunt around and play about with dates.
User Name is offline
Reply With Quote
Old Jul 9, 11, 6:42 am
#4
A Cpi-Web Posting Legend

Join Date: Dec 2000
Location: Herndon VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 40,526
If she is the employee, what can't she try calling the property?
TrojanHorse is online now
Reply With Quote
Old Jul 9, 11, 8:50 am
#5
Cpi-Web Evangelist

Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: AA Plat/2MM; Marriott/SPG/LoewsFirst/IHG Plat; Hilton Gold
Posts: 10,272
Originally Posted by TrojanHorse View Post
If she is the employee, what can't she try calling the property?
While I'm not sure that the hotel will free up space for a heavily discounted rate like the employee rate, I still like this idea. I've found that calling the hotel and just talking to a manager can sometimes work wonders.

So I agree, get your friend to call the hotel and see what might happen.
hhoope01 is offline
Reply With Quote
Old Jul 9, 11, 9:03 am
#6

Join Date: Jun 2011
Posts: 2
Smile friends am family

hi, can anybody send me the friends an family code for marriott?
i was given the code by an employee of marriott, but i wrote down the wrong code. i can't get in contact with the friend right now and i have to book a hotel

thanks for your help
allurerot is offline
Reply With Quote
Old Jul 9, 11, 9:53 am
#7
LKO

Join Date: May 2004
Programs: Marriott platinum
Posts: 295
I don't have the code, but you better show up with the required paperwork from the hotel where your friend works. If you don't have it when you check it they'll bump you to a much higher rate.

DIL used to work for Marriott & one time we traveled without the paperwork and were denied the rate on check-in.
LKO is offline
Reply With Quote
Old Jul 9, 11, 10:43 am
#8
A Cpi-Web Posting Legend

Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimePlatinum
Posts: 61,357
Just a reminder. Friends & family rate earns points. Associate rate does not.

Also, every time I've (legitimately) used the family & friend rate I've been asked for the form at check-in (which I've had with me). Form has to be sent to you by the friend & it requires the friend's manager to sign-off on it I believe. The form is good for 60 days, so don't request it from your friend until you're within the 60 day window.

Cheers.
SkiAdcock is offline
Reply With Quote
Old Jul 9, 11, 5:31 pm
#9
Cpi-Web Evangelist

Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,728
Originally Posted by allurerot View Post
hi, can anybody send me the friends an family code for marriott?
i was given the code by an employee of marriott, but i wrote down the wrong code. i can't get in contact with the friend right now and i have to book a hotel

thanks for your help
ask the employee who gave you the code (you'll need to obtain the form from them anyways)
socrates is offline
Reply With Quote
Old Jul 9, 11, 5:46 pm
#10

Join Date: May 2009
Location: Western MA
Programs: BAEC (Gold), VS (Gold), UA (Silver), PC (Plat), HGP (Dia), HH (Dia)
Posts: 2,594
Originally Posted by TrojanHorse View Post
If she is the employee, what can't she try calling the property?
That can go either way... Sometimes they help, sometimes this just pisses them off. Their logic is if the rate is available then it's bookable online. I'd use this tactic sparingly based on experience.
User Name is offline
Reply With Quote
Old Jul 9, 11, 8:31 pm
#11
LKO

Join Date: May 2004
Programs: Marriott platinum
Posts: 295
Originally Posted by SkiAdcock View Post
Also, every time I've (legitimately) used the family & friend rate I've been asked for the form at check-in (which I've had with me). Form has to be sent to you by the friend & it requires the friend's manager to sign-off on it I believe. The form is good for 60 days, so don't request it from your friend until you're within the 60 day window.
My experience has been the same as Sharon's. When you check-in using a friends & family rate you will be expected to provide a form that has been signed by the manager where your friend works. Without it they'll bump you to a higher rate.
LKO is offline
Reply With Quote
Old Jul 10, 11, 6:57 am
#12
A Cpi-Web Posting Legend

Join Date: Dec 2000
Location: Herndon VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 40,526
Originally Posted by User Name View Post
That can go either way... Sometimes they help, sometimes this just pisses them off. Their logic is if the rate is available then it's bookable online. I'd use this tactic sparingly based on experience.
if the rate is not available online, then calling would be a no lose situation

if its not available they are no further behind than before, if they manage to snag a room then they win

I don't see this pissing anyone off
TrojanHorse is online now
Reply With Quote
Old Jul 10, 11, 7:23 am
#13

Join Date: May 2009
Location: Western MA
Programs: BAEC (Gold), VS (Gold), UA (Silver), PC (Plat), HGP (Dia), HH (Dia)
Posts: 2,594
Originally Posted by TrojanHorse View Post
if the rate is not available online, then calling would be a no lose situation

if its not available they are no further behind than before, if they manage to snag a room then they win

I don't see this pissing anyone off
It does piss people off - quite commonly. It's quite amusing, really, to see the way many properties have worded the rate rules for their Associate rates - capital letters telling people not to call if they don't see the rate online, with lots of exclamation points. Not sure if they realize these borderline rants are publicly viewable.

Anyway - semi-common scenario: You call asking for an Associate rate. Person answering sees it's not available, so asks for name, property and contact details of Associate before they pass the details onto the property's Revenue Manager. You then leave the Associate open to having their boss receive a call from a pissed off Revenue Manager who was having a bad day anyway before the 10th such request landed on her desk due to her property being in a sought after and high-occupancy location.

Rarely leads to success - more likely to cause aggro - best left as a last resort as I said. The correct procedure is to book online, and that is the procedure for good reason. In this, Marriott has a far better employee booking system than some other brands - and I'd hate to see it reeled in due to too many people trying to short-cut the system.
User Name is offline
Reply With Quote
Old Jul 10, 11, 11:57 am
#14
Cpi-Web Evangelist

Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: AA Plat/2MM; Marriott/SPG/LoewsFirst/IHG Plat; Hilton Gold
Posts: 10,272
Originally Posted by User Name View Post
The correct procedure is to book online, and that is the procedure for good reason.
I don't think anyone is saying that the online tool should not be used. The issue is the times when the online tool shows no availability.

And I just don't see GMs getting irate just because someone asked if it was possible to open a night or few nights for the rate. I've asked GMs quite a few times if they would be willing to open up an award night for a stay where I could get all but one or two nights with awards. While they haven't always been able to do that, I've had a few do that for me. And AFAIK, no GM has ever gotten irate just because I asked. (Of course, I don't argue the point if they say no. I just offer my thanks and move on.)
hhoope01 is offline
Reply With Quote
Old Jul 10, 11, 6:47 pm
#15

Join Date: Jan 2011
Location: Indianapolis
Programs: Marriott Rewards, SPG, Hhonors, Priority Club, Delta Skymiles, Hertz
Posts: 32
At one of the properties I worked at, I got a request at least once a week from someone looking for an employee room. I was one of 4 managers that would take those calls, so who knows how many came into the hotel. In most cases, we were almost sold out and selling at full rack rate. An employee discount isn't likely to happen under those circumstances. It took time out of my already busy day, and usually left the employee upset that there wasn't an exception granted. I would never call a property for a room. I know what it is like to be on the other end of those calls.
XHotelManager is offline
Reply With Quote



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 6:10 pm.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by cpi-web.ru. Copyright 2017 cpi-web.ru. All rights reserved. Designated trademarks are the property of their respective owners.