BELOW: Airport information, Departures, Arrivals, etc. sections
Note: For requirements for visiting Mexico as a tourist ("tourist card", visa etc.) please see Requirements for visiting Mexico as a tourist ("tourist card", visa etc.)
Cancún International Airport
IATA Code: CUN / ICAO Code: MMUN
Carretera Cancún-Chetumal KM.22 Cancun, Quintana Roo, México 75220
Phone: +52 998 848 7200
Official (ASUR) website
Note: Googling may present spurious CUN websites offering transport and other services; cancun-airport net and com are NOT official sites!
Cancún airport is 13 mi / 20 km southwest of Cancún city, and less than that to the Zona Hotelera, the hotel zone east and south of the city. It has three terminals: Terminal 1 (yellow on map below) is the Fixed Base Operator (FBO) for nonscheduled flights, Terminal 2 (red on map below, domestic and some international / charters- see which airlines serve T2 here
), and Terminal 3 (orange map below - most scheduled international; see which airlines serve T3 here
) are the more usual international and domestic terminals.
The terminals are connected by a shuttle bus with no fixed schedule; the shuttle departs when it fills up.
CUN has ~10 million passenger movements a year and is the second most important hub after Mexico City. As most airports, it can get crowded during an incoming flight arrivals node. You can connect at CUN for the Caribbean, the Americas and even Cuba.
Cancún and vicinity map (airport lower left)
(Primary hotel zone between Club Med and Convention Center)
Overall CUN airport map
CUN Terminal 2 map
CUN Terminal 2 Second Floor map
CUN Terminal 3 map
: When you checked in or on the aircraft, you were given two forms: FMM ("Tourist Card" and the Mexican Customs form; it's wise to fill these out completely prior to arrival. (If you did not receive them, you can get these prior to immigration and fill them out.)
As you depart the aircraft, you will follow the corridors and escalators to MIGRACION
(immigration) queue, where the officers at the kiosks will check your passport and immigration document (FMM). Normally, they will give you 180 days (FMM is a multiple entry permit), but if they do not and you are staying past the time on your FMM, you will have to get an extension later - inconvenient at best. The officer will give you back a half of the FMM "Tourist Card" - you are required to have this with you, but more importantly, you will be asked for it on departure - failure to present it will result in a fine and a hassle getting a new exit document.
OK, you are in - go to the carousels and retrieve your baggage, proceed into the ADUANA
(Customs) queues. Here you will approach the kiosks and present the officer your Customs / Aduana form, and if you have nothing to declare will be invited to press a large button on what looks like a miniature traffic light / robot. If the resultant light is green
you are good to proceed (you may be asked to pass your baggage through an x-ray machine still). If you have items to declare or the light is red
, you will be directed to a secondary inspection area for further inspection.
Now you will exit the customs hall into the arrivals area - many people milling about, crowded and little organization. This is a time to be careful! If you are being met, you may see someone with a handmade sign with your last name (or a reasonable approximation) on it, but they are just as likely to be waiting for you immediately outside the terminal.
As well, you will encounter porters and would-be porters, even though you may only be a few yards from where you want to go (and most will expect tips, a very few may try to hustle your bags form you). You may also encounter taxi and shuttle touts (ignore them!) and people offering you a variety of freebies - these are mostly timeshare sharks, and you want to avoid them (one American top FBI fugitive condo shark
was recently caught by law enforcement here; he was in Mexico illegally touting condos). The only people I pay attention to are the occasionally encountered women dressed in Yucateca mestiza
traditional dress handing out plastic bags with maps, brochures and helpful discount coupons.
YOUR SAFETY IS OUR TOP PRIORITY
It is against the law for anyone to approach
you or to solicit a fare from you. Cancun Airport
works closely with the Mexican Transportation
Authority, and the local Police to eliminate
any illegal activity.
At this point you may want to take brochures with maps and coupons from stands, and you may wish to use the cash machines / ATMs to your left inside the building to get some Mexican pesos. Outside, more crowds of people, official taxis, official shuttle buses and buses to the Costa Maya, and maybe your pre-arranged private transfer if you have arranged it. (We use usa-transfers.com
paying and arranging it with the Internet in advance.) Keep on reading.
: Arrivals gates are limited, and inside the arrivals areas there are some shops and cash machines / ATMs, but no formal place to actually meet anyone inside. However, recently a restaurant named "Meeting Pooint" has been established outside the Terminals 2 and 3 arrivals gate.
: The CUN airport site says there are lockers available for $100 peros per 24 hours, but they are smal llockers unsuitable for larger pieces of baggage.
: Irreverent residents of Cancún and Cozumel speak of the "taxi mafia" - the service is controlled and quite expensive. Nonetheless, if you use a taxi the price is per trip and not per person, taxis can hold 3 - 4 with some baggage, and ou must purchase tickets at the taxi kiosk first. There are often queues, and if you do not have your ticket you will not be allowed to board a taxi (DO NOT not take pirate or informal taxis cruising outside the terminal area or flogged by touts in arrivals; they are not safe.)
: You can also purchase a ticket for a shared shuttle at a lower price. These air conditioned vans will make no more than five stops, and try to put you on a shuttle headed to a general area (zona hotelera, north of town, Playa del Carmen, etc.)
: Buses are scheduled every half hour after 10:30 am to Playa del Carmen (1 hr) and the Cancún main bus terminal (to Chichén Itzá, Mérida, etc.) You can purchase your ticket in the arrivals hall, and proceed outside to look for the big red "ADO
" bus. (See the Mexico Bus sticky here
for more about Mexican buses, mostly quite comfortable and reliable). For Isla Mujeres
, take a taxi or van to the Puerto Morelos Ultramar ferry terminal ("terminal del transborador Utramar a Isla Mujeres"
PRIVATE TRANSFERS and LUXURY TRANSPORT
: The easiest way to travel to your hotel or the Ultramar ferry is by prepaid, pre-arranged van with air conditioning, cold water and knowledgeable driver. I have used usa-transfers.com
with some success, both to and from the airport - in 2012, they were relable and waiting for me at CUN and at the Puerto Morelos ferry terminal. Others have used http://cancunvalet.com
, given them high ratings; http://cancunmx.com
offers transfers to Cancún, Riviera Maya and even to Chichén Itzá and Mérida, and tours.
: Yes, you can do it. But be aware of some crucial issues - you MUST have Mexican insurance, you MUST check the car out scrupulously (tale photos with your camera or mobile phone) and make sure all mirrors, jack, etc. are in the car before you leave. It helps to drive slow, look out for obstructions and "sleeping policemen" (TOPES) to slow people down that may be unmarked. For more information, see Mexico auto insurance - a primer
and drive defensively and with great care.
arrive three hours prior to departure for international and two hours for domestic flights. Really! T-2 hs 134 check-in counters, T-3 has 34. CUN can get very
crowded, particularly during peak hours and during high season, long weekends and holidays (be aware Mexican holidays are plentiful and CUN is a preferred place for Mexico City residents ("Chilangos" to vacation). That may also be the very times senior staff are on holiday themselves! Arrive at the airport early for check-in, immigration (don't forget to turn in the half of your "Tourist Card' Form FMM
you kept when you were given it back on arrival - if you do not have it allow even more time and ~$70 fine), lengthy security queues and random secondary inspection on US-bound flights as you board. I won't call it a zoo
, because zoos are usually better organized.
Departures information can be seen here
Terminal 2 is mostly domestic and charter; Terminal 3 serves mostly international flights (Terminal 1 is FBO).
: Cpi-Web thread: CUN / Cancun International Airport Lounges - info and reviews
● MERA Vip Lounges / Business Lounge (independent and unaffiliated with any airline) in Terminals 2 and 3
$27 per person admittance, credit cards accepted; Priority Pass and Diners Club card honored for admittance
Opening Hours: 08:00 - 21:00 daily.
Children under 12 years are admitted free and must be accompanied by an adult.
● Location: Terminal 3 Airside - MERA Lounge - after Security, exit the Duty Free Shop and turn right towards the 'Bubba Gump' restaurant. Turn right to the end of the hall where a sign indicates the Lounge entrance. The Lounge is only accessible to passengers departing on international flights.
● Terminal 2 Airside - MERA Lounge - after Security, take the escalators on the right hand side towards Gate A. The Lounge is located behind the escalators.
Additional Information: Telephone access, fax and conference facilities are all subject to payment.
- Air Conditioning
- Conference Facilities Available
- Screens with flight and boarding info
- TV Screens with news and sports channels
- Ulimited Internet Access
- WiFi Available
- Local Telephone calls
- Open Bar
- Coffees, tea, soft drinks and juices
- Magazines and Newspapers
- Disabled Access
- Kids area
- Children under 12 enter free
- Massage chairs
● Terminal 2 Aeroméxico Salón Premier
for their Business passengers, elites and SkyTeam eligible passengers:
Salón Premier Cancún
Located airside on the second floor of Terminal 2
Hours: 05:00 - 02:00 hrs
DUTY FREE SHOPPING
: Duty Free shops are available airside for departing passengers only; there is no Duty Free shopping for arriving passengers.
LOST AND FOUND
: For all luggage related issues or items left on an aircraft, contact the airline you flew in on. For items lost and found in the airport area, contact the Security Office, open 9:00 am to 5:00 pm daily only. They can be called at +52 998 848 7200, but you may not easily find someone who speaks other than Castilian Spanish. Items must be claimed in person, and the officers will ask questions in an attempt to identify the legitimate owner.