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Old May 2, 15, 6:34 pm #61

Join Date: Apr 2010
Location: SCQ,MEX,LED
Programs: tk gold, lh ftl, ab gold
Posts: 230
Hi! Need a one way award ticket TBS-LED.
Using TK miles for TK flights, the fees are enormous, about 130EUR.
Would the fees be less if i use the miles to buy a partner award (LH or LO)? Or if i use M&M miles to buy TK flights?
Thanks!
igor82j is offline Reply With Quote
Old May 2, 15, 7:31 pm #62

Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), SIA, Turkish Elite, Korean, Qantas
Posts: 1,082
Quote:
Originally Posted by duvin View Post
It is workable - as long as you go to the ticket office.
I went to ticket office and they had no idea so how is that workable?
geminidreams is offline Reply With Quote
Old May 3, 15, 2:42 am #63

Join Date: Nov 2005
Programs: TK E+, BA Gold, HH Gold, SPG Gold
Posts: 608
Quote:
Originally Posted by geminidreams View Post
I went to ticket office and they had no idea so how is that workable?
Go to a ticket office with knowledgeable staff =)
duvin is offline Reply With Quote
Old May 3, 15, 2:49 am #64

Join Date: Apr 2012
Location: perth
Programs: SPG(LTG), SIA, Turkish Elite, Korean, Qantas
Posts: 1,082
How many of those do you think exist in Mongolia?
geminidreams is offline Reply With Quote
Old May 3, 15, 10:13 am #65

Join Date: Nov 2005
Programs: TK E+, BA Gold, HH Gold, SPG Gold
Posts: 608
Quote:
Originally Posted by geminidreams View Post
How many of those do you think exist in Mongolia?
Not many, but according to TK's thinking that's your problem - not theirs. I honestly understand your situation, and even sympathise, but TK couldn't care less about you not being able to redeem a flight.
duvin is offline Reply With Quote
Old Dec 29, 15, 11:26 pm #66

Join Date: Dec 2011
Location: YYZ
Programs: UA1K, Marriott/SPG Platinum
Posts: 464
Went to TK's Toronto downtown office to redeem my expiring miles today, I'd like to share some experience here. First flight is OW reward within far east operated by TG in I class, the process is painless, done within 5 mins, CAD 17x tax & fees. Second redemption is SEA-BUF OW award operated by UA, this one cost us about 2 hours! Because their system seems couldn't see any X or I availability on UAX, eventually I had to change my itin a little bit to get it ticketed, CAD 38 tax per passenger, not very good value but better than let them expire. Still have 15k left will expire end of 16, enough for a OW I class redemption within NA
gokeeper is offline Reply With Quote
Old Nov 18, 16, 1:56 pm #67

Join Date: Aug 2011
Programs: SPG Gold, Marriott Gold, Hilton Gold, Club Carlson Gold
Posts: 1,188
Anyone know what the change fee is? A better flight opened up for me but I see no information on the ticket.
slickvik is offline Reply With Quote
Old Jan 13, 17, 4:28 pm #68

Join Date: May 2016
Location: Norway
Programs: TK Elite (*G), Avis President's Club
Posts: 18
Hi! Can anyone confirm – does TK allow mixed cabins on one-way Star Alliance awards? Example:
LH OSL-FRA (business)
LH FRA-JNB (first)
Will this combination be ok?

I also have a question about the miles overdraft function for Elite Members. Does it only apply to TK awards? Not for *A awards?
pineapple_juice is offline Reply With Quote
Old Feb 24, 17, 1:51 am #69

Join Date: Dec 2011
Posts: 6
Need an advice.

I am trying to redeem my TK miles for an award ticket on TG SYD-FRA via BKK. Turkish award chart clearly states that first class limited capacity OW between Oceania and Europe-2 is 80,500 miles. TK phone agent confirmed limited capacity O-class availability & created PNR for me (80,500 miles in total) -- that part went surprisingly well

However my local THY sales office in Sydney now refuses to issue a ticket -- apparently their system calculates total cost as 115,000 miles (which is for 'seat guaranteed' type of O award and not limited capacity).

Their latest explanation is that 80,500 limited capacity is for direct-only flight (Australia-Europe direct - good luck with that) & that the phone agent was wrong.

What can I possibly do in this situation?
alex1111111 is offline Reply With Quote
Old Feb 24, 17, 9:16 pm #70

Join Date: Aug 2011
Location: Sydney, Australia
Programs: TK Gold, Air Berlin Gold, Alitalia Gold, SQ Silver, Delta Nothing, Hilton Gold
Posts: 290
Quote:
Originally Posted by alex1111111 View Post
Need an advice.

I am trying to redeem my TK miles for an award ticket on TG SYD-FRA via BKK. Turkish award chart clearly states that first class limited capacity OW between Oceania and Europe-2 is 80,500 miles. TK phone agent confirmed limited capacity O-class availability & created PNR for me (80,500 miles in total) -- that part went surprisingly well

However my local THY sales office in Sydney now refuses to issue a ticket -- apparently their system calculates total cost as 115,000 miles (which is for 'seat guaranteed' type of O award and not limited capacity).

Their latest explanation is that 80,500 limited capacity is for direct-only flight (Australia-Europe direct - good luck with that) & that the phone agent was wrong.

What can I possibly do in this situation?
Have you tried the call centre? Perhaps your flight dates doesn't have discount seats available?

Do let me know how you go. I'm also in Sydney and about to book SYD-ARN return in business. Your experience with doing this from Sydney will be of great value. Good luck.
sydunipete is offline Reply With Quote
Old Feb 25, 17, 5:17 pm #71

Join Date: Dec 2011
Posts: 6
Well.. TK callcentre is a strange place. Out of 6 people I've spoken to yesterday:
- 1 hang up the second he heard words award ticket;
- 2 didn't know what *A award is (no sir you can only redeem miles for TK flights!);
- 1 sent me to TG to get ticketing done (good one!);
- 2 confirmed discounted 'O' availability & total price of 80,500 miles.

I asked one of them to please save correct mask to my PNR so Sydney people could deduct right amount of miles -- let's see how it goes.

The person I am talking to in Sydney is actually very nice & trying to be helpful - although it's obvious they don't deal with award tickets very often here hence all this confusion.

Last edited by alex1111111; Feb 25, 17 at 5:26 pm
alex1111111 is offline Reply With Quote
Old Feb 25, 17, 6:39 pm #72

Join Date: Aug 2011
Location: Sydney, Australia
Programs: TK Gold, Air Berlin Gold, Alitalia Gold, SQ Silver, Delta Nothing, Hilton Gold
Posts: 290
Quote:
Originally Posted by alex1111111 View Post
The person I am talking to in Sydney is actually very nice & trying to be helpful - although it's obvious they don't deal with award tickets very often here hence all this confusion.
It's hardly surprising given how convoluted the process is. Will the Sydney office accept a credit card payment over the phone?

I've redeemed points with SQ and AB before and both were simple online or over the phone experiences - but my upcoming TK experience sounds like a real chore.

I continue to look forward to hearing of your experiences as you progress.
sydunipete is offline Reply With Quote
Old Feb 25, 17, 6:40 pm #73

Join Date: Dec 2011
Posts: 6
Quote:
Originally Posted by sydunipete View Post
It's hardly surprising given how convoluted the process is. Will the Sydney office accept a credit card payment over the phone?
absolutely not! you either pay cash or make wire transfer
alex1111111 is offline Reply With Quote
Old Feb 25, 17, 6:44 pm #74

Join Date: Aug 2011
Location: Sydney, Australia
Programs: TK Gold, Air Berlin Gold, Alitalia Gold, SQ Silver, Delta Nothing, Hilton Gold
Posts: 290
Quote:
Originally Posted by alex1111111 View Post
absolutely not! you either pay cash or make wire transfer
Of course. I should have guessed. Silly me.
sydunipete is offline Reply With Quote
Old Mar 2, 17, 5:45 am #75

Join Date: Dec 2011
Posts: 6
okay so after 10 days of phone calls and emails back and forth my PNR has finally been ticketed today! yaaaay!

So:

- OW limited capacity ticket from Oceania to Eur-2 does cost 115,000 miles and not 80,500 as their website states;
- Apparently, TK call centre agents are not aware of correct pricing - that is why I was repeatedly told that my ticket should cost me 80,500 miles -- hence all this confusion, finger pointing etc. And me running in circles;
- Eventually TK admitted that this whole situation is their fault & gave me one-off top up bonus so I could purchase the ticket I wanted. Everyone's happy.

@sydunipete my advice to you - start your booking process early & don't trust their website.

Also - contrary to what I read here they don't seem to have any problem combining several *A carriers in one PNR.
alex1111111 is offline Reply With Quote
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