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Old Nov 7, 17, 12:25 pm - Wikipost
Cpi-Web Forums Thread Wiki: TK status match (2017)
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
Last edit by: CoweyB
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Update January 2017: Recent reports indicate the unofficial status match programme is running reasonably smoothly.

TK will only match Star Alliance Gold (they are clamping down on matching other *G), Skyteam Elite Plus, Oneworld Emerald members, Emirates and Etihad Gold/Platinum and El Al Platinum/Top Platinum. Other, more exotic, gold card holders are out of luck. Please report your experience in this thread.

It appears that status matches are only granted once per lifetime, so think carefully before requesting if you might not re-qualify.

Please note that the only way to contact TK is now via the website

2/6/2015 new info from TK
We have received your message that you sent to our unit on 20 January 2015. Please be informed that when you claim your first flight with Turkish Airlines or other Star Alliance members to your Miles&Smiles account, your card will be sent to your address automatically.

On the otherhand, we would like to remind you that you can also get your original Miles&Smiles Card from Card Press Desk at Ataturk Airport International Terminal between 07.30 A.M and 09.45 PM. The location of Card Press desk is between A and B Check-in counters.

4/7/2015
Adding this Step-by-Step guide with screenshots to TK Status Match
http://dcta.boardingarea.com/2015/02...-status-match/

26/7/2015 - Jerry
TK asks for Elite card scan AND Account activity within last 2 months, so it's best if you have some activities!!
Timeline can range from few hours to few days, be patient!

21/9/2015 - Neil791
For those reporting successful matches, can you please post your results as follows so others can estimate their wait times, success rates

02/11/2015 - flolee
It looks like TK might also ask you for a scan of your Passport now. So if you are in a hurry better submit it right away in the first place with all the other documents.

Date Requested
Current Airline and Status (i.e. AB TopBonus, AA Plat, etc)
Information submitted (i.e. physical card scan, activity statement, etc)
Any replies received other than confirmation
Date Confirmation Received

03/01/2016 - zap7
Multiple reports from December 16th 2015 onwards state that TK now only grants a match to 4 months "elite trial", requiring 1 international TK flight during the 4 months following the match to extend it to one year and 15000 k TK status miles during that year to extend elite status to 2 years:
Quote:
Welcome Miles&Smiles Turkish Airlines' advantageous Frequent Flyer Programme. Elite card trial period will be valid for 4 months. As of start date of elite membership within 4 months trial period one international Turkish Airlines flight should be realised for extending your card validity date to 1 year, if 15.000 status miles accumulate at the end of the first year elite membership will extend 1 year more and the total validity date will be 2 years.
04/11/2017 - CoweyB. TK has clarified that once a status match is given any miles collected during the first year of the match do not count for renewal - despite the email suggesting that 25,000 miles collected in the first year will secure renewal. TK has said that it is necessary to collect 37,500 in the second year to maintain Elite status for a further two years once the period of the status match ends.
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Old Jan 5, 17, 12:11 am #1
Moderator, Aer Lingus AerClub, Turkish Airlines Miles&Smiles & Le Club Accorhotels
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Join Date: Apr 2009
Location: BRU
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TK status match (2017)



FAQ 7: TK status match (2017)

TK does operate a discretionary status match programme. The rules are not published and and there is no right to a status match.

The status match is a recent development and consistency does not always seem to be the case. If you are gold/platinum/emerald or have any other shiny elite card it is worth trying.

Unusually for a *A carrier TK seem to be matching some Star Alliance Golds and not just Oneworld or Sky Team elites. Nowadays TK issue a challenge for those seeking to status match.

They are not matching to mid level i.e. classic plus (Star Alliance Silver) or non alliance carriers (such as Emirates, Etihad etc.).

How to match:

Sign up to Miles & Smiles (unless you already have an account)

Send an webmail requesting a match and include a PDF of your latest account statement and a picture of your card.

Note that the process can take anything from one to more than four weeks (or much longer).

In some cases patience will be rewarded but you may need to remind them if you have not heard in 4 weeks. Call centre staff know nothing about the status match so no point in calling.

Card dispatch:

There are conflicting experiences about the dispatch of the card pack. Some FTs have been told that the card will only be sent out once your credit some miles (any miles) to your Miles & Smiles account. Others received it without.

If you have been matched but not yet received the card and happen to pass through IST you can pick up the card at the M&S helpdesk in IST.

Please post successful/unsuccessful status matches below. Last year's thread might give you an idea how the status match works as well: FAQ 7: TK status match (2016)
starflyergold is offline Reply With Quote
Old Jan 6, 17, 2:59 pm #2

Join Date: Sep 2013
Programs: UAL Silver
Posts: 32
Quote:
Originally Posted by starflyergold View Post


FAQ 7: TK status match (2017)

Card dispatch:

There are conflicting experiences about the dispatch of the card pack. Some FTs have been told that the card will only be sent out once your credit some miles (any miles) to your Miles & Smiles account. Others received it without.

If you have been matched but not yet received the card and happen to pass through IST you can pick up the card at the M&S helpdesk in IST.

Please post successful/unsuccessful status matches below. Last year's thread might give you an idea how the status match works as well: FAQ 7: TK status match (2016)
I got the batman superman card even though I'm in the trial membership phase....
jimaleg is offline Reply With Quote
Old Jan 8, 17, 6:55 am #3
Formerly known as Stephenk19

Join Date: Nov 2011
Location: Munich, Germany
Programs: TK Elite (*G), Hilton / Hyatt Diamond, Global Entry/Nexus
Posts: 339
Hi All,

Was able to obtain the status match period of four months and then flew on one international TK flight, now over a month ago, to meet the requirements for the one year status match.

However after numerous (6-7) calls to TK seems they always keep telling me to wait "2-3 days" till the system updates my info - they do not dispute I have met the match, but keep saying to wait.

Anyone else have this issue and gotten to a resolution?
Steve_19 is offline Reply With Quote
Old Jan 8, 17, 8:22 am #4

Join Date: Mar 2015
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Programs: TK Elite, BA Silver
Posts: 471
Quote:
Originally Posted by Steve_19 View Post
Hi All,

Was able to obtain the status match period of four months and then flew on one international TK flight, now over a month ago, to meet the requirements for the one year status match.

However after numerous (6-7) calls to TK seems they always keep telling me to wait "2-3 days" till the system updates my info - they do not dispute I have met the match, but keep saying to wait.

Anyone else have this issue and gotten to a resolution?
Are you at the end of the 4 months? It only updates the validity at the end of the 4 months.
Mict is offline Reply With Quote
Old Jan 8, 17, 9:40 am #5
Formerly known as Stephenk19

Join Date: Nov 2011
Location: Munich, Germany
Programs: TK Elite (*G), Hilton / Hyatt Diamond, Global Entry/Nexus
Posts: 339
Quote:
Originally Posted by Mict View Post
Are you at the end of the 4 months? It only updates the validity at the end of the 4 months.
No not there yet, four month period ends at end of February. Thanks for the info - from my talks with TK they made it sound like the new extended date should show up on TK.com and I should get a new card in the mail regardless of when the four month period ends.
Steve_19 is offline Reply With Quote
Old Jan 8, 17, 3:25 pm #6

Join Date: Nov 2016
Posts: 5
If I book a codeshare flight (in my case TAP Portugal) that flies on Turkish metal, does that count for the international flight requirement?
alsaire is offline Reply With Quote
Old Jan 8, 17, 9:09 pm #7

Join Date: Mar 2016
Posts: 20
Quote:
Originally Posted by Steve_19 View Post
No not there yet, four month period ends at end of February. Thanks for the info - from my talks with TK they made it sound like the new extended date should show up on TK.com and I should get a new card in the mail regardless of when the four month period ends.
My four months trial period ended on 7 Jan 2017, in which I made 4 segments of international TK flights in J class in Dec 2016 (ICN-IST-TXL) However, the expiry date did not update by now.

Filed a feedback on TK website, and followed up by calling customer services and twitter TK help desk. They just asked me to wait and said they would help me. But no updates by now. Don't know what to do next. Any advice?
DavidKN is offline Reply With Quote
Old Jan 9, 17, 12:14 am #8

Join Date: Oct 2010
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Posts: 6,843
Quote:
Originally Posted by DavidKN View Post
Filed a feedback on TK website, and followed up by calling customer services and twitter TK help desk. They just asked me to wait and said they would help me. But no updates by now. Don't know what to do next. Any advice?
IST is in the midst of a massive snowstorm right now.. I wouldn't bother following up until weather and TK operations have returned to normal.
PVDtoDEL is online now Reply With Quote
Old Jan 9, 17, 2:41 am #9
Formerly known as Stephenk19

Join Date: Nov 2011
Location: Munich, Germany
Programs: TK Elite (*G), Hilton / Hyatt Diamond, Global Entry/Nexus
Posts: 339
Quote:
Originally Posted by DavidKN View Post
My four months trial period ended on 7 Jan 2017, in which I made 4 segments of international TK flights in J class in Dec 2016 (ICN-IST-TXL) However, the expiry date did not update by now.

Filed a feedback on TK website, and followed up by calling customer services and twitter TK help desk. They just asked me to wait and said they would help me. But no updates by now. Don't know what to do next. Any advice?
Unfortunately no advice from my end as in similar situation, whenever I call the agents confirm the match has been meet and that all is fine, system just needs "time" to update. When I point out has been close to 40 days they just keep repeating it takes "more time" - my strategy is to keep calling back every few days. I have not tried Twitter yet but maybe will do this as well.
Steve_19 is offline Reply With Quote
Old Jan 9, 17, 11:07 am #10

Join Date: Nov 2016
Posts: 5
Quote:
Originally Posted by alsaire View Post
If I book a codeshare flight (in my case TAP Portugal) that flies on Turkish metal, does that count for the international flight requirement?
Sorry to bump but does anybody have an answer to this?

In addition, when you apply for a status match, is it possible to select a specific date to start the match? Or does it automatically start whenever they approve you?

The reason I'm asking is because the wiki says it can take up to a month for the status match to be approved - and I'm worried it wouldn't until after I already fly my international TK flight.
alsaire is offline Reply With Quote
Old Jan 10, 17, 9:08 am #11

Join Date: Mar 2016
Posts: 20
Quote:
Originally Posted by alsaire View Post
Sorry to bump but does anybody have an answer to this?

In addition, when you apply for a status match, is it possible to select a specific date to start the match? Or does it automatically start whenever they approve you?

The reason I'm asking is because the wiki says it can take up to a month for the status match to be approved - and I'm worried it wouldn't until after I already fly my international TK flight.
Not sure about the codeshare thing, you may have to use feedback form to ask TK.

Certainly planning is required before taking challenge. Once begins, the four month time frame can't be changed. Maybe you would like to book only after a challenge is given. Given the chaos in IST these two weeks, you may expect a longer wait time for reply.
DavidKN is offline Reply With Quote
Old Jan 10, 17, 9:10 am #12

Join Date: Mar 2016
Posts: 20
Just want to update. My elite period was extended today to Sep. Finally someone is doing the right thing.
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Old Jan 10, 17, 10:39 am #13

Join Date: Nov 2016
Posts: 5
Quote:
Originally Posted by DavidKN View Post
Not sure about the codeshare thing, you may have to use feedback form to ask TK.

Certainly planning is required before taking challenge. Once begins, the four month time frame can't be changed. Maybe you would like to book only after a challenge is given. Given the chaos in IST these two weeks, you may expect a longer wait time for reply.
Thanks for the response David. In your experience, what's been the best method of contacting reps that understand (at least to some extent) about the status match program? I know the wiki says to use the feedback form, but the call center yesterday had someone who knew the basics at least. Would the local USA offices perhaps know more? (e.g. NYC/LA) I have to imagine these dedicated agents have to know something right?
alsaire is offline Reply With Quote
Old Jan 11, 17, 6:02 am #14

Join Date: Nov 2015
Posts: 117
Would a screenshot of my virtual card be alright? I have been travelling for work quite a bit, and lost my card......
thelister is offline Reply With Quote
Old Jan 11, 17, 8:09 am #15

Join Date: Oct 2011
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Originally Posted by thelister View Post
Would a screenshot of my virtual card be alright? I have been travelling for work quite a bit, and lost my card......
No.
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