- User Profiles
- Thread titles
- Stay on topic
- Linking to content on other websites
- Posting of Images
- Posting Copyrighted Material
- Commercial Posts
- Charitable Posts
- Abusive or disruptive behavior or content
- Non-contributive posts
- Deceptive, Dishonest, Illegal or Fraudulent Posting
- Use of obscene or offensive language/material
- Discussion of Moderator Actions
- Private Messages, Emails and Cpi-Web Chat
- Gatherings of Members ("Dos")
- When you believe someone has violated the rules
- Consequences of Rule Violations and Discipline
- Appealing disciplinary action
- Changes to and scope of rules
Welcome to FlyerTalk. Built by and for frequent travelers, Cpi-Web is the world's largest website devoted to discussing how to optimize the use of miles, points and status for the enhancement of your travel experiences. It is an extraordinary resource for the frequent traveler.
As with any large community, the quality of your experience depends upon the goodwill, consideration and civility of everyone. While participating here, you are expected to be respectful and helpful. The following rules help guide everyone toward that goal. By posting on FlyerTalk, you agree to be governed by these rules. Nothing in these rules supersedes the Internet Brands/Cpi-Web Terms and Conditions of Use.
Cpi-Web is overseen by a group of volunteer moderators. When posts don't comply with these rules, the moderators may remove or edit them or request that you do so. Moderators will use their best judgment and common sense will prevail in situations that are not explicitly addressed by these rules. Members who violate the rules may see their posts edited or deleted and face disciplinary action, up to and including the revocation of posting privileges.
We hope you enjoy your time with us — learning and sharing the many ways to leverage miles, points and status to upgrade your travels.
To post on FlyerTalk, you must register for an account and select a username. The following rules apply to usernames:
- Usernames cannot be a URL or an email address.
- They must contain only characters of the Roman alphabet and/or Arabic numerals.
- They are subject to all the other rules of Cpi-Web (e.g. those that forbid the furthering of illegal or fraudulent activities, the use of profanity, vulgarity, hatred, abusiveness and harassment). In other words, appropriateness is required.
- For privacy purposes, it is strongly recommended that you not use your real name in your username.
- If your username is long, please incorporate spaces so that it does not distort the column width, or it may be changed by an administrator.
- Travel industry professionals who are registering an account in order to post in an official capacity on behalf of their employer or company can be identified across Cpi-Web by their green-colored username. In order to obtain such an official designation, please contact the Community Director.
- You may not use multiple usernames and doing so will subject you to suspension of all usernames you have registered. The only exception to this rule is approved travel industry professionals, who may also have a personal username in addition to their official company username. Contact the Community Director for such approval.
- Should you have second thoughts regarding your choice of a username, one-time changes can be arranged by contacting the Community Director.
- Username changes are only available to members with fewer than 500 posts.
You are allowed to create a profile containing information about yourself. The following rules apply to profiles on FlyerTalk:
- Profiles are subject to the rules governing all Cpi-Web content (e.g. those which forbid the furthering of illegal or fraudulent activities, the use of profanity, vulgarity, hatred, abusiveness and harassment).
- Use your profile to share information such as your location, frequent travel programs you belong to and your program status, and similar information.
- Don't place information in your profile that is more suitable for a signature. (See Rule 3 — Signatures).
- Place spaces between words so that your profile does not distort the column width.
- You are encouraged to use caution with the information you include in your profile — it's strongly suggested that you guard your privacy.
- You may include a picture of yourself in your user profile. Images and emoticons may not be inserted into any other profile fields.
A personalized signature is available to you once you have achieved 180 posts and 180 days as a member. Because these signatures appear at the bottom of every post you make, the following rules apply in order to minimize distraction within the forums:
- Signatures are subject to the rules governing all Cpi-Web content (e.g. those which forbid the furthering of illegal or fraudulent activities, the use of profanity, vulgarity, hatred, abusiveness and harassment).
- Affiliate or referral links resulting in any form of compensation, including points or miles, are not permitted in signatures.
- All links and referrals to credit card sign-up pages, marketplaces with a primary purpose to promote the sale or referral of credit cards, or any other offer related to credit cards, are prohibited in signatures. For clarification, if you author a blog focused in the areas of travel, miles and points, your signature may link to your blog — provided that the link is not directly to a post or webpage about credit cards.
- Except for credit card sign-up offers, signatures that specifically relate to your travel-related commercial ventures are allowed. Other commercial signatures are not allowed.
- Signatures of a religious or political nature (other than campaigning for FlyerTalk's elected TalkBoard) are not allowed.
- Signatures containing direct links away from Cpi-Web to charitable activities are not allowed, but you may use a link to your thread in the Cpi-Web Cares forum. (See Rule 11 — Charitable Posts.)
- You may not manually insert a signature into the body of a message or user profile unless you are an official company representative, as designated by a green-colored username. A brief close in the body of a message, such as, "Regards," "Cheers," "Travel Safely," or "Thanks," with or without your name or user name, is permitted.
- Graphically, your signature must conform to the following standards:
- Use no larger than the Cpi-Web default posting font size.
- Limit it to two lines.
- Limit the use of emoticons or other highlighting characters/symbols/other keystrokes to 2 (total) per signature.
- Do not use spaces, characters, symbols or other keystrokes that stretch your signature beyond standard column widths.
- Do not use all-caps, alternating caps, alternating use of color, or other unconventional methods of attracting attention to your signature. Two emoticons, characters, symbols or other key strokes in addition to text are permitted.
- Do not embed images of any kind in your signature.
Should you wish to not see signatures at all, you may shut them off. You can do so in the Edit Options section of your personal profile. If you have any questions as to whether your intended signature is acceptable, or to report a signature you believe violates the rules, contact the Signature Review Team.
Please create thread titles that are specific and descriptive and that contain an accurate (not misleading or sensational) characterization of the topic. If you wish to change your thread's title, please contact a moderator. Moderators may also edit thread titles to clarify content.
Stay on topic
Cpi-Web exists for the discussion of frequent flyer programs and the related travel experience. With the exception of the few areas specifically designated for the discussion of other topics, confine your comments as closely as possible to these topic areas and to the topic of the thread and forum in which you are posting.
Don't post your topic more than once. Duplicate threads or posts will be deleted, combined or locked. You may cross reference a post in another forum. For example, if you are questioning whether American Airlines or United Airlines may be the best fit for you, post the primary question in perhaps the American forum and then post a link to that thread in the United forum. An exception to this rule includes posts related to charitable activities, please see Rule 11 — Charitable Posts.
Linking to content on other websites
Cpi-Web is here for the purpose of sharing meaningful information. Don't simply post a link by itself to another source, such as an article or blog. (See also, Rule 9 — Posting Copyrighted Material.) Posts containing such links should contain enough information so as to be contributive to Cpi-Web itself.
If linking to your own blog, to a blog on behalf of someone, or to a blog of which you are a periodic or regular contributor, you must identify that fact in your post and you must include enough content for the Cpi-Web post to stand on its own without following the link. Do not post repeatedly in a manner that has the effect or purpose of driving traffic to a blog or website.
Exceptions to this rule include:
- Linking to a travel program website page containing information relevant to the discussion (such as a ticketing rule or terms & conditions of a promotion being discussed in the thread);
- Linking to the websites of established news organizations or to company press releases with details of an ongoing news event (such as an airline or hotel incident). In such a case, merely providing the headline of the new item along with a link to it, without posting additional content, is allowable.
Posts that do not conform to these rules may be deleted and repetitive offenses may subject the poster to discipline.
Posting of Images
You may embed non-animated images in your posts. Your images must conform to all Cpi-Web content rules, must convey relevant, on-topic information and are not allowed in signature lines or user profiles other than in the space designated in your profile for your picture. (See also, Rule 2 — User Profiles.) Please size your images large enough to get your point across but not so that they distort Cpi-Web standard column widths.
Posting Copyrighted Material
Do not post information protected by copyright or owned by another without the owner's consent. If you infringe on someone else's rights you will be held solely responsible. Neither Cpi-Web nor its owner shall be held responsible for information you post that may violate copyright law.
When posting a news article or other published information, credit the source of the information and give a brief, one-to-three paragraph summary or clip of the content, providing an appropriate link and/or cite to its source.
FlyerTalk's Infringement Policy, found in its Legal Notices disclosure, is made a part of this rule and nothing in this rule is meant to conflict with that Infringement Policy.
Posts of a commercial nature on Cpi-Web are limited to the following:
- Signatures that specifically relate to your travel-related ventures (this does not include credit cards), once you have achieved both 180 posts and 180 days as a member of FlyerTalk.
- Travel-industry related professionals who have received official recognition by the Community Director and therefore identified by green-colored usernames.
- All other posts of a commercial nature – whether in a post, signature or profile – are prohibited. In this rule, commercial posts include those containing promotional messages for commercial products or services, including but not limited to internet sites and business advertisements.
- Cpi-Web is not a marketplace and nothing may be offered for sale or barter. The exception to this rule is those items in the Coupon Connection (C.C.) Forum, which is governed by specific posting rules, and access to which is granted once you have achieved 180 posts and 180 days as a member.
Cpi-Web has a forum dedicated to the charitable ventures and activities of our members. It is called Cpi-Web Cares. All posts of a charitable nature must be limited to the Cpi-Web Cares forum. The guidelines and requirements for posting in Cpi-Web Cares can be found within that forum.
Once a Cpi-Web Cares thread has been approved, you may also choose a single forum you frequent in which to post a thread for the announcement and discussion of your charitable activity. Note, however, any link to another website for the purpose of pledging financial support may only be posted in the Cpi-Web Cares thread.
Abusive or disruptive behavior or content
12.1 Friendly, Respectful and Welcoming
Cpi-Web is a community and is intended to be a friendly, helpful and collegial place.
Please post in a friendly, respectful, welcoming manner. 'Snarky,' unfriendly posts will not be allowed. If you don't have something constructive to contribute to a thread, please do not post.
Unhelpful posts, such as "Do a search" or those that merely comment on the worthiness of others' posts or threads are neither friendly nor welcoming and will not be allowed. If you can't be helpful or contribute substantive content to a thread, please refrain from posting.
12.2 Avoid Getting Personal
If you have a difference of opinion with another member, challenge the idea — NOT the person. Getting personal with another member is not allowed. Personal attacks, insults, baiting and flaming will not be tolerated.
Cpi-Web is a diverse, multi-cultural community. Expressions of prejudice or discrimination in any form are not permitted (such as those concerning race, nationality, religious belief, gender, sexual orientation, age, disability, etc).
If another member gets personal with you, do not retaliate. Retaliation may well subject you to the same discipline. Instead, please use the 'Alert a moderator to this thread' button in the lower-left-hand-corner of each post, send a note explaining your concern to the moderator team, and leave it to them to handle. Please also see Rule 22 — When you believe someone has violated the rules.
12.3 Disruptive or repetitive posting
Posts that are inflammatory, inciting or unnecessarily provocative are not allowed.
Disrupting a forum by repetitively posting comments of the same general theme or 'piling-on' by posting merely to reinforce or bump a prior post of a disruptive nature are both examples of disruptive posting and not permitted.
Posts must be contributive to the thread and/or the topic of the forum.
All content must be of a size and color such that it is comfortably readable.
Post-padding or other methods of repeated posting to artificially inflate a post count, enhance visibility on the board, or for any other reason, are not allowed.
Deceptive, Dishonest, Illegal or Fraudulent Posting
Posts that misquote or mischaracterize other posts or members, or contain deceptive, dishonest or knowingly inaccurate information are not allowed.
Supporting, encouraging or promoting illegal activity or fraud upon an individual or company is prohibited.
Use of obscene or offensive language/material
Posts containing obscene, profane, vulgar, abusive, hateful, threatening, harassing, or otherwise offensive language or material will not be tolerated.
Using symbols, spaces or other methods to mask vulgarities is not allowed.
If you consider a post by another member to fit into this category, please refer it to the moderator team for action and refrain from drawing further attention to it by posting a reply.
Posts that stalk or harass other posters in any way are strictly prohibited.
Discussion of Moderator Actions
Moderators value your private views and feedback related to their actions and duties. You may submit appropriate feedback to moderators by private message or e-mail. Do not post comments about moderator decisions or actions, or about the work of moderators, unless a moderator has invited members to post feedback in a particular thread.
Any concerns about the actions of a moderator should be directed exclusively and privately to the Community Director.
Private Messages, Emails and Cpi-Web Chat
The Cpi-Web private messaging, email and chat systems are subject to the same rules as Cpi-Web posts. If you have received a message that you believe violates the rules, contact a moderator or senior moderator. The posting or otherwise sharing of a private communication, such as an email or private message without the author's permission, whether on Cpi-Web or elsewhere, is not permitted.
Gatherings of Members ("Dos")
A gathering of Cpi-Web members, often referred to as a "Do," is to be posted in the CommunityBuzz Forum, but the main thread may be in a different forum and then cross referenced to CommunityBuzz. Members may not be excluded from events announced on Cpi-Web based on factors such as gender, age, number of posts or location.
Respect the privacy of other members and non-members. Do not post private information of others. Do not post the names or contact information of travel company and program employees unless they hold executive management status (e.g. presidents, vice-presidents, managing directors).
When you believe someone has violated the rules
When you believe someone has violated the rules of FlyerTalk, DO NOT respond by posting in a thread. Instead, report the post to a Moderator, either by Private Message, or by sending a note by clicking on the "Alert a Moderator to this Post" icon, which appears in the lower-left-hand-corner of each post. Then, please leave the issue to the moderator team to handle — do not post your concern in the thread.
Consequences of Rule Violations and Discipline
Violations of Cpi-Web Rules subject you to one or more of the following consequences:
- edit or deletion of the concerned post or thread;
- reduction of post count;
- exclusion from posting in specified forums; and
- formal warning, suspension or revocation of Cpi-Web membership and posting privileges.
Appealing disciplinary action
If you receive discipline, including the limiting of access to a forum, you may appeal to the Community Director. Your appeal should specify the discipline imposed, the moderator's or administrator's stated reasons for it and concisely state the basis for your appeal.
Not less than one year after revocation of membership, you may seek reinstatement by addressing your request to the Community Director. In such a request, please provide a concise statement of the basis, including the date and grounds for your revocation. If the request is denied, a subsequent request cannot be made for at least one additional year, except as stipulated by the Community Director.
Changes to and scope of rules
Cpi-Web reserves the right to make changes to these rules at any time. As it is impossible to address in these rules every situation which may arise on FlyerTalk, posts made to these forums may be disallowed even if one of these rules does not expressly prohibit the post.